N-able SpamExperts: Releases Summary October, 2025

Posted on October 30, 2025 by dorinatoba

We are pleased to announce new enhancements to the Filter Settings module with the option to enforce DANE (DNS-Based Authentication of Named Entities) validation for the inbound email flow.

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N-able SpamExperts Hosted Cloud: Reminder: Mandatory 2FA for All User Types

Posted on September 25, 2025 by dorinatoba

As part of our ongoing efforts to help and protect, all users of N-able SpamExperts will be required to enable two-factor authentication (2FA) in order to continue using the product.

Beginning 29 September 2025, two-factor authentication (2FA) will be required for all user types, including admins, sub-admins, technicians, domain users, and email users.

Any users that have not already done so will be guided through 2FA configuration when they log in.

We use standard time-based one-time-password (TOTP) 2FA, so you can use the same apps to manage this as for your other applications.

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N-able SpamExperts Hosted Cloud: Mandatory 2FA for All User Types

Posted on September 22, 2025 by dorinatoba

As part of our ongoing efforts to help and protect, all users of N-able SpamExperts will be required to enable two-factor authentication (2FA) in order to continue using the product.

Beginning 29 September 2025, two-factor authentication (2FA) will be required for all user types, including admins, sub-admins, technicians, domain users, and email users.

Any users that have not already done so will be guided through 2FA configuration when they log in.

We use standard time-based one-time-password (TOTP) 2FA, so you can use the same apps to manage this as for your other applications.

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N-able SpamExperts Hosted Cloud: Branded MX Hostnames

Posted on August 8, 2025 by dorinatoba

We are pleased to announce new enhancements to the Branding module, including the option to configure branded MX hostnames.

Over the next two weeks, we will be enabling the changes, aimed to offer the customization with your own branding requirements.

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N-able SpamExperts: Hosted Cloud: Releases Summary August, 2025

Posted on August 1, 2025 by dorinatoba

We are pleased to announce new enhancements to the Archive Export module with the option to resend the download link notification. Additionally, we’ve improved the identity blocking rule configuration with the CSV import option.

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N-able SpamExperts: Hosted Cloud: Releases Summary July, 2025

Posted on July 16, 2025 by dorinatoba

We are pleased to announce new enhancements to the Archive Export module with the option to view the export status and the notification release time. Additionally, we’ve improved the spear phishing blocking rule configuration with the CSV import option.

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N-able SpamExperts: Hosted Cloud Releases Summary May, 2025

Posted on May 28, 2025 by dorinatoba

We are pleased to announce new enhancements to the Archiving module, including the possibility to export archived messages for both email flows.

Over the next two weeks, we will be enabling the following options to enhance your experience in exporting archived messages:

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N-able SpamExperts: Hosted Cloud Updates May, 2025

Posted on May 8, 2025 by dorinatoba

Changes to behavior for locked identities

To provide a more efficient filtering service we are making a change to the way that the
system handles identity locking.  Currently the sending servers queue the messages that are submitted by a locked identity and are retrying the delivery until the message is either accepted or expired from the sending queue. No error or notification may be generated when messages are in the queue, which means that a locked identity may go undetected for some time if the lock notification message is missed.

Effective May 12, 2025 we will configure the filter to permanently reject messages submitted by a locked identity with a 5XX SMTP response code.  In the most sender servers configuration,  this will result in an non-delivery report (NDR) being generated, the text accompanying the error code will make it clear that there is an issue with the identity being used, and messages will not be queued.

This will improve overall protection against spam and unwanted email behaviors and avoid the potential for a large queue of undelivered messages building up.

Changes to outgoing filter settings

To better protect our network against abuse, some extended filtering settings are being enforced at the system level. This might generates some of the submitted messages being quarantined. In case you need specific assistance in managing the outbound quarantine, you may contact the support team.

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N-able SpamExperts: Releases Summary April, 2025

Posted on April 28, 2025 by dorinatoba

We are pleased to announce new enhancements to the Incoming – Blocking Filtering Rules module, including the possibility to easily configure a rule preventing spear phishing – CEO Fraud. 

This filtering rule allows you to enhance protection for high-value email addresses such as CEOs, CFOs, finance teams, etc. which are typical targets for social engineering attacks using a spoofed display name.

Over the next two weeks, we will be enabling the following options to enhance your experience in configuring rules to prevent spear phishing attacks:

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N-able SpamExperts: Reminder: Hosted Cloud IP Change

Posted on April 28, 2025 by dorinatoba

As part of our ongoing efforts to enhance our services and provide you with the best regional options, we will be updating the IP addresses used for the inbound delivery flow.

Effective May 1, 2025, we will remove the following legacy IP addresses from the delivery pool:

  • 199.115.117.7
  • 46.165.223.16
  • 94.75.244.176

To ensure uninterrupted service and reduce the administrative burden, we recommend you configure your systems to allow inbound traffic from our filtering system through the following hostname: “delivery.antispamcloud.com”.

This hostname will always reflect the active IP addresses in use at any given time, and any new IP addresses will be added here prior to their deployment.

If configuring a hostname is not feasible, you can find our comprehensive list of IP addresses here: https://documentation.n-able.com/spamexperts/userguide/Content/Appendix/hc-deliv-ips.ht

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